Motorrad Garage’s Shipping & Returns Policy
We ship worldwide and use Australia Post or Toll Priority for all our shipping needs. You will be charged based on the weight or the volumetric size of the products you ordered. We use plain packaging, satchels or cartons for all orders, and post items by regular mail. We endeavour to process your orders as quickly as possible and are usually able to fill orders immediately however, please allow 3-21 working days for delivery depending on destination. We cannot be held liable if Australia Post or Toll fails to deliver or y our purchase is damaged during transit as this is entirely at the customer's sole risk. You can however request that we send the item via Registered Post for $3.30 for guaranteed delivery, or request insurance on Toll shipments. These requests must be made by telephone as the additional charges applicable are not included in our websites freight calculations. All Toll shipments can be traced and traced without additional insurance charges.
If an item is ordered, but out of stock or will be delayed, we will inform you.
Ownership and title of goods does not transfer to the purchase until Motorrad Garage has received the full payment for goods.
(1) What items can be returned or exchanged?
Returns and exchanges for stock merchandise, less shipping and handling fees, are accepted for new items in unused condition that are returned in new, saleable condition with all parts and packaging.
If such items are found to be defective upon arrival, such items may be exchanged for an equivalent new item only.
Merchandise that is used, crashed, damaged, scratched, chipped, or missing parts, packaging, and/or installation instructions will NOT be accepted by Motorrad Garage, for a return under any circumstances and will be returned to the customer at the customers expense.
(2) In what time period are returns and exchanges accepted?
Returns and exchanges must be received by Motorrad Garage, within 3- days of the original delivery date of the product. Absolutely no returns or exchanges are accepted for any reason after 30 days.
(3) Is shipping and handling refundable?
No, shipping and handling fees are not refundable under any circumstances
(4) Is there a restocking fee for returns or exchanges?
A minimum 15% restocking fee applies to all returns and exchanges of merchandise in new, unused, factory-sealed condition.
Returned items that are damaged (scratched, scraped, dented, scuffed, chipped, etc.) or that missing any packaging, parts, pieces, accessories, or instructions are subject to restocking fee up to 50%. The credit issued for any item received in such condition will be discounted or the return will be rejected at our discretion.
If the item being exchanged is deemed defective by Motorrad Garage, the restocking fee is waived if the original item is being replaced with an identical new item.
(5) What is the return policy for items that arrived damaged, defective, or missing parts?